Patient satisfaction with emergency departments

Patient satisfaction with emergency departments.

Dimensions of Patient Experience and Overall Satisfaction in Emergency Departments

OBJECTIVE To determine the correlation between individual patient experience dimensions and overall patient satisfaction using text-based analysis of subjective comments of patients treated in emergency departments. METHODS Open-ended comments from 331 patients who visited the emergency departments of 4 hospitals were used for coding different dimensions of patient experience. Regression coef...

A Unique Mathematical Framework for Optimizing Patient Satisfaction in Emergency Departments

In healthcare systems, emergency departments (EDs) are the most vital elements, in that they provide critical and immediate healthcare services to the patients 24 hours a day. Patient satisfaction is a crucial concept and a practical tool for evaluating the performance of the EDs. This study presents a unique framework for the performance optimization of an emergency department in a big general...

Emergency Medicine specialty May Improve Patient Satisfaction

Patient satisfaction with emergency house calls.

STUDY OBJECTIVES To identify determinants of patient satisfaction with emergency house calls and to assess the properties of a satisfaction measurement questionnaire. DESIGN Patient survey, combined with routinely collected information on the circumstances of the house call. SETTING Emergency house calls provided by an independent emergency care organization (ECO) in Geneva, Switzerland. ...